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Post Implementatio n Survey

Thank you for choosing DBS as your banking partner. At DBS, we are committed to deliver a joyful experience for our customers through seamless transitions in the implementation DBS solutions to help you achieve your business ambitions. As such, your feedback on our implementation process and customer service is invaluable to us and essential in helping us improve further. We would appreciate it if you could take a few minutes to fill in a short survey on your overall experience with our Implementation Team.

Post Implementation Survey

Thank you for choosing DBS as your banking partner. At DBS, we are committed to delivering a joyful experience for our customers through seamless transitions in the implementation of DBS solutions to help you achieve your business ambitions. As such, your feedback on our implementation process and customer service is invaluable to us and essential in helping us improve further. We would appreciate if you could take a few minutes to fill in a short survey on your overall experience with our Implementation Team.

Company Details

Page 2 of 3

How would you rate your recent experience with your Implementation Manager in each of the following? For each item, please indicate the appropriate score, using the rating below.

5 – Excellent (Exceeds expectation)
4 – Good (Consistently meet expectation)
3 – Satisfactory (Adequately meet expectation)
2 – Weak (Sometimes fails to meet expectation)
1 – Unacceptable (Never meet expectation)
NA – Not applicable

Q1.  How was your experience with your Implementation Manager’s ability to:
1 – Unacceptable, 5 – Excellent

1 – Unacceptable, 5 – Excellent
1 – Unacceptable, 5 – Excellent
1 – Unacceptable, 5 – Excellent
1 – Unacceptable, 5 – Excellent
1 – Unacceptable, 5 – Excellent
1 – Unacceptable, 5 – Excellent

Page 3 of 3

How would you rate your recent experience with your Implementation Manager in each of the following? For each item, please indicate the appropriate score, using the rating below.

5 – Excellent (Exceeds expectation)
4 – Good (Consistently meet expectation)
3 – Satisfactory (Adequately meet expectation)
2 – Weak (Sometimes fails to meet expectation)
1 – Unacceptable (Never meet expectation)
NA – Not applicable

Q2. How would you rate your Implementation Manager(s)

1 – Unacceptable, 5 – Excellent
1 – Unacceptable, 5 – Excellent
1 – Unacceptable, 5 – Excellent
1 – Unacceptable, 5 – Excellent
1 – Unacceptable, 5 – Excellent
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