Privacy Policy

Dear customers, welcome to the DBS website. In order to provide you with the utmost security when using the various services offered in this website, we have implemented stringent confidentiality rules to safeguard your personal information, transactions, and other relevant data, except under special circumstances where DBS Bank may be required by law or the competent authority to provide such information. Pursuant to the ""Personal Information Protection Act"" and all agreements made between you and the bank with regards to the use of this website, the bank will not disclose to any third party the information you have provided to us, without your consent or authorization. The following is a description of the bank's information security and privacy policies with regards to this website.

  1. Personal data collection policy
    The bank will collect personal information from users depending on the types of services offered through this website; therefore you may be asked to provide your name, ID number, telephone number, E-mail, address or other information as deemed relevant when you engage in any online applications or activities. The bank will maintain records generated from the site server when you browse or make inquiries online; these records may include the IP address of your connection device, the timing and contents of your browsing, and a log containing the commands you have selected. Meanwhile, this website may also link to other third-party websites that may also collect your personal information. The personal information you provide to these linked websites are subject to their respective privacy policies, for which the bank's privacy and data security policies are no longer applicable.

  2. Data storage and administration
    We keep your corporate or personal data securely stored inside the bank's database, with firewalls implemented to prevent unauthorized accesses. Only those who are subjected to the bank's governance and administration may access and use customers' data. The bank may commission professional IT companies to provide high security and stringent administration over your stored corporate or personal data. The bank will accommodate such arrangements by implementing proper data administration guidelines before your information is made available to the service provider, thereby ensuring that no unauthorized users can access or alter your information without going through the security mechanisms of the database system.

  3. Customer data protection methods
    In order to secure customers' online transactions, the bank adopts a 128-bit SSL (SecureSocketsLayer) mechanism to encrypt all data transmissions, implements firewalls and applies variable-digit passwords stored in randomization thereby preventing illegal hacking and protecting your information and passwords from theft and illegal access.

  4. Boundaries of data usage
    The bank collects customers' personal information and makes use of which within the boundaries and for the specific purposes permitted by the competent authority, and in the meantime complies with the ""Personal Information Protection Act"" and other relevant regulations. In other words, information is used within the specific purposes for which it was collected in the first place, and under the exceptional circumstances stipulated in Section 23 of the Personal Information Protection Act. Therefore unless otherwise regulated by law or by the competent authority, or agreed by you and the bank, we will not disclose (exchange, sell, or leak) any of your personal data maintained by the bank to any third party without your prior consent or authorization.

  5. Policy on sharing personal data between the bank's website and any third-party website
    Unless the bank has your consent or is required by laws/regulations, the bank will not disclose (exchange, sell, or leak) any information which you have provided over the bank's website to any third party or for any alternative purposes. However, should the judicial department or any other authorities raise an official and legal request to do so, the bank may accommodate such requests in a manner that addresses the security concerns of users' data.

  6. Policies on the uses of Cookies
    ""Cookies"" are files which contain small amounts of data; they can be saved to your browser over the Internet and used to write brief data into your hard drive. The bank may use ""Cookies"" to help gather data from time to time. Whenever you visit our website, the bank's server will keep track of your browsing history in order to offer you personalized services or send you information relating to the bank's campaigns. If you do not wish to provide the history of your Internet activities, you may disable Cookies by changing your browser settings; however, certain web pages may not display properly and some personalized messages may not be available to you as a result.

  7. Changes to customers' data
    To ensure the correctness and timeliness of your information, please contact any of our branches to rectify any errors contained in the bank's website, or update your personal information if the changes have not been reflected already.

  8. Self-protection measures
    Please keep your personal information and login passwords secret and confidential; do not reveal them to anyone. It is recommended that you change your passwords frequently and refrain from using low-security passwords. Install virus detection software on your computer and update the virus code on a regular basis. For the security of your information, please make sure to log off after you have finished using our website services.

  9. Subsequent revisions to this declaration
    In order to maintain the confidentiality of your personal information, the bank may revise any contents of this privacy policy from time to time to meet the regulatory or operational requirements as a result of changes in regulations, future upgrades or outsourcing maintenance of the bank's website.

  10. Contacts
    If you have any queries or doubts with regards to the privacy policy of this website, please contact DBS BusinessCare at: 02 6606 0302 or e-mail us.