[Webby] GlobeSend as a responsible tech innovation
GlobeSend: responsible innovation at the heart of digital finance
Built by Asia's safest bank, GlobeSend isn't just about moving money—it's about redefining what digital finance can and should be. We've embedded anti-malware protections, anti-scam education, and transparent communication in each step of the customer journey.
By Asia’s safest bank by Global Finance in 2009-2025
Why? Because for us, true innovation should not come at the cost of security—it should enhance it.
Navigating the digital Wild West: the challenges for SMEs
Complex payment landscape
Difficult to navigate digital remittance journeys which require FX declarations
Growing threat of digital crime
Increased fraud and cyber risks can be intimidating, making it hard to fully trust digital banking solutions for international operations.
High costs and hidden fees
Many SMEs face excessive fees, hidden charges, and complex pricing structures that cut into their profits and slow their growth.
The challenge was therefore multifaceted—to engineer a platform that streamlined global payments for maximum efficiency, with proactive safeguards.
Studying the payment landscape
Security and fraud prevention is key amongst SMEs, particularly for goods and services.
Source: McKinsey report based on 3,000 surveys and 20 DBS interviews
Malware was the main cause of data breaches in 2024, reported by 53% of businesses—more than double from 2023.
In 2024, scammers steal over $1 trillion globally—a figure that rivals the GDP of some nations.
Source: 2024 Global State of Scams report by The Global Anti-Scam Alliance (GASA)
GlobeSend as a solution
It isn't just about facilitating payments—it is a platform built to instill trust, transparency and digital protection.
Safety measures: invisible guardians at work
Think of GlobeSend as having invisible guardians watching over every interaction. The app uses anti-malware detection, screen-recording prevention, and various real-time risk monitoring tools to intelligently safeguard customers from malicious activity. These powerful safeguards are integrated natively into the app, operating silently in the background without ever getting in the way of a smooth, seamless user experience.
Customised keyboard: your digital fortress against keyloggers
We’ve developed a customised mobile keyboard, engineered to thwart keylogging attempts and enhance the security of sensitive data input. This in-app keyboard mitigates the risk of malicious software intercepting the keystrokes when customer is entering critical information such as passwords.
Anti-scam cognitive breaks: a gentle nudge towards safety
We understand that speed can sometimes invite oversight. That's why, when customers initiate a high-risk activity, such as adding a new recipient, GlobeSend introduces intentional "cognitive breaks."
These gentle prompts encourage customers to pause, review, and confirm their actions—helping prevent impulsive actions while reinforcing essential security education through timely, contextual cues. It’s all about empowering customers to make confident, informed decisions.
Session management: keep unwanted guests out
GlobeSend implements stringent session management protocols to act as a digital bouncer. This includes automatic forced logouts after periods of inactivity, shrinking the window of opportunity for potential attackers.
What’s more, continuous IP monitoring keeps a watchful eye on unusual login patterns or changes in location, triggering alerts or additional verification steps to detect and prevent any attempts at session hijacking.
Responsible design language: guiding with empathy, not jargon
We believe in clear communication, not confusion. Educational content and contextual tooltips are woven throughout the experience, helping customers make informed choices without resorting to financial jargon or hiding within the fine print. It's about building confidence, one clear message at a time.
GlobeSend stands as proof that innovation can be both powerful and principled. It reimagines what responsible digital banking looks like: combining world-class security, proactive education, and honest communication within an intuitive interface.
