Why is a video verification required?

Once you’ve submitted your business details, you will need to meet with our sales agents via a video conference to verify your details and identify. It’s all part of our bank practise to keep GlobeSend safe and secure for everyone.

After sharing a date and time that works for you, you will receive a Webex meeting invitation with the meeting details.

What should I prepare before the video conference?

Before joining the video call, please ensure that you have:

- A working device with a functioning camera and microphone

- A stable internet connection to avoid interruptions during the verification process

- Access to the Webex meeting invitation sent by our sales agent

- Relevant identity verification documents (e.g., the original identification documents of owner and shareholders holding more than 25% ownership) for identity verification purposes

- Confirmed your account opening information is accurate and complete
 

How do I check when my video conference appointment is?

Method 1: Through the GlobeSend App

- Log in to the GlobeSend App.

- Navigate to the Action Needed section.

- Select Verify identity via video call.

- Your scheduled Video Verification date and time will be displayed there.

 

Method 2: Through the meeting invite

Once your Video Verification appointment has been scheduled, our sales agent will send you a Webex meeting invitation via email.

You can find your scheduled appointment details, including the date, time, and meeting link, in the invitation email.

Can I reschedule my Video conference appointment?

Yes. If you are unable to attend your scheduled appointment, you can request a new date and time through either of the methods below.

Method 1: Using the "Verify identity via video call" Task

Step 1

- Log in to the GlobeSend App.

- Under Action Needed, select Verify identity via video call.

- Click Reschedule.

 

Step 2

The Email customer support form will open in a new tab. Complete the form with the following information:

- Name

- Email address

- Mobile phone number

- Details of your request

Our sales agent will review your request and contact you via email.

Step 3

Once your new appointment has been confirmed, the updated date and time will be displayed under “Verify identity via video call” in the Task section of the GlobeSend app.

 

Method 2: Through Help and Support on the GlobeSend Website

Step 1: Visit the GlobeSend website and navigate to Help and Support.

Step 2: Select Email Customer Support.

 

Step 3

Complete the contact form with:

- Name

- Email address

- Mobile phone number

- Details of your rescheduling request

Our sales agent will respond to you via email.

Step 4

After your new appointment is confirmed, the updated Video Verification date and time will be displayed under Verify identity via video call in the Task section of the GlobeSend App.

 

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Last updated 14 Aug 2026