What is Digital Signing and ServiSign?

Digital signing is a legally recognized digital document signing technology. ServiSign is a security control software component that enables web browsers to read physical certificate cards (such as MOICA card) for digital signing.

ServiSign is a cross-browser security component developed by Changingtec (全景軟體) in Taiwan. Electronic signatures provide a secure method of identity verification, allowing you to confirm your identity and approve online applications.

The ServiSign security component enables your card reader and certificate smart cards (such as Citizen Digital Certificates and Business Certificates) to be used, allowing you to securely complete your digital signature authorization and identity verification processes.
 

Why do I need to sign my application digitally?

If you have used MyData to pre-fill your GlobeSend onboarding application and have met with our sales agent via a video call, the next step is to digitally sign your application.

Digital signing allows you to:

- Verify your identity securely

- Verify your application online

- Complete the onboarding process remotely

By signing digitally, you can complete your application fully online without meeting our sales agent in person - making the process more convenient for you.
 

What should I prepare before Digital Signing?

Before starting, please ensure you have the following:

- Desktop or laptop computer (Windows or macOS)

- ServiSign Installer (latest supported version)

- Chip-based MOICA card

- Chip-based MOEACA card

- Card reader
 

What are the steps involved in Digital Signing?

Step 1: Log in to your GlobeSend app

Step 2: Navigate to the “Action Needed” section and click “Digitally sign your application”

Step 3: If you have not yet installed the ServiSign software, please download and install the latest supported version of the ServiSign Installer.

 

If the supported version is already installed on your device, this step will be skipped, and you may proceed to the next step.

Step 4: MOICA Card Verification

- Connect the card reader to your computer

- Insert your MOICA card

- Click on “Sign with MOICA card”

- Enter your PIN and click Confirm

   - Default PIN: last 4 digits of your National ID + your birth date (MMDD)

   - Entering an incorrect PIN may result in your MOICA card being locked.

 

- Once the verification is successful, the banner will turn green. You can then proceed to the MOEACA card verification step.

Step 5: MOEACA Card Verification

- Remove the MOICA card

- Insert your MOEACA card

- Click on “Sign with MOEACA card”

 

- Enter your PIN and click Confirm

   - Entering an incorrect PIN may result in your MOEACA card being locked.

Step 6:

After completing all verification steps, click “Proceed with Signing.”

A confirmation message “Signing Successful” will be displayed once the process is completed.

Note: If you have not clicked “Proceed with Signing” and you leave the page, go back to the previous page, or refresh the page, your progress will not be saved . You will need to restart the digital signing process from the beginning.



 

Step 7:
A digitally signed application form will be sent to your registered email address with the subject line: “Your account opening documents have been successfully signed.”
 

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Last updated 14 Aug 2026