What do I do when MyData is unavailable? 

No worries! You can continue to submit your application without using MyData by restarting your application and select “Verify my business details manually” instead. Alternatively, you can try again when MyData is available. 

Example:

Why did MyData retrieval fail? 

There can be a few common reasons — here’s what it might mean: 

Consent & identity issues 

- You may not have provided your consent to MyData consent  

- The ID information provided does not match your MyData records 

Tip: Please ensure your details are correct and complete the verification on MyData. 
 

Time-out or session expired 

- The process was left idle for too long (>10mins) 

- The session expired before completion (>20mins)

 Tip: Try restarting the process and complete it within one session. 
 

Data not ready or unavailable 

- MyData is still preparing your data 

- Some requested data could not be retrieved 

Tip: Please try again later — we’ll notify you via email once your data is ready. 
 

System or service issues 

- MyData service or related systems are temporarily unavailable 

- There may be a technical issue during the connection with MyData 

- There was an issue processing the request 

- The system was unable to complete the data transfer 

Tip: Try again later or proceed to complete the application by selecting “Verify my business detail manually”. 

What should I do if the pre-filled information in from MyData is incorrect? 

If you notice any incorrect information in your application form, you can continue completing your form by restarting the application and select “Verify my business detail manually”. Alternatively, update your details with the government agency, before submitting your application.  

Update the information with the relevant government agency  

MyData does not store or create your data — it simply pulls information from official sources.  
You will need to contact the relevant authority to update your records:  

Business/ Company Registration information → Contact the Administration of Commerce, Ministry of Economic Affairs

ID or address details → Visit the nearest Household Registration Office  
 

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Last updated 12 Aug 2026