I have problem with Digital Signing

What should I do if I receive the message “Download and install ServiSign software again”?

If you receive this message, it may be due to one of the following reasons:

Possible Causes

1. ServiSign is not installed
The software may not have been installed on your device.

2. Unsupported or incorrect version
The installed version of ServiSign may not be supported.

3. Service is not enabled
Even if the correct version is installed, the ServiSign service may not be running.

How to Resolve

- Download and install the correct version of ServiSign based on your operating system (Windows or Mac).

- If already installed, ensure the service is enabled:

   - Open Task ManagerGo to Startup apps

   - Check that DBSServiSignMonitor is enabled

   - Verify that the ServiSign icon appears in color.
      A black-and-white icon indicates that the service is disabled.

After completing the above steps, please refresh the page and try again.

How do I restart ServiSign?

Method 1: Restart directly

Right-click the component and select Restart.



 

Method 2: Stop the component first, then start it again

- Right-click the ServiSign component and select Stop.

- Right-click the ServiSign component again and select Start.



 

What should I do if my Smart Card service isn’t activated?

Method 1: Press Win + R, type ‘services.msc’, and press Enter.

 

Method 2:

- Search for "Control Panel" in the search box.

- Change the View by setting to Large icons or Small icons, then select ‘Windows Tools’ and double-click ‘Services’ from the list.

- Check if the status of ‘Smart Card’ is running.

 

How do I check if my card reader is working?

You can follow the steps below based on your operating system:

For Windows users

1. Search for and open Device Manager

2. Expand Smart Card Readers

3. Check whether your card reader name appears in the list

 

Additional checks:

- If you are unsure which device is your card reader, unplug and reconnect the USB device and look for the newly detected item.

- If no card reader is shown, or a warning icon appears, reinstall the driver or try using a different card reader.
 

For macOS users

1. Open Terminal

2. Enter the command: pcsctest

3. Check whether a token (card reader name) is displayed

 

Additional checks:

- If no card reader is detected, reinstall the driver or try another card reader.
 

What should I do if my MOICA or MOECA card is not detected?

- Hardware Check: Reconnect the card reader, clean the chip with an eraser, or try a different USB port.

- Restart the Program: Right-click the ServiSign icon in the taskbar and select “Restart.”

- Check System Settings: Ensure that the “Smart Card” service is running by navigating to:
Control Panel > Windows Tools > Services

- Reinstall ServiSign: Uninstall the software and then reinstall the latest version.

- Verify Startup Settings: Open Task Manager > Startup apps and confirm that “DBS ServiSignMonitor” is set to Enabled.
 

How do I enable TLS 1.1 or higher on my device?

To ensure secure communication, please verify that TLS 1.1 or higher is enabled on your system by following the steps below:

For Windows users

1. Open Control Panel

2. Select Internet Options

 

3. Go to the Advanced tab

4. Scroll down to the Security section

5. Ensure the following options are checked:

   - Use TLS 1.1

   - Use TLS 1.2 (recommended)

6. Click Apply, then OK

 

For macOS users

TLS settings are managed automatically by the operating system. To ensure TLS 1.1 or higher is enabled:

- Use a supported browser such as Safari, Chrome, or Edge.

- Make sure your macOS is up to date, as newer versions enable secure TLS protocols by default.
 

How do I disable proxy setting?

Follow the steps below based on your operating system:

For Windows users

1. Open Start and select Settings

2. Go to Network & Internet

3. Click on Proxy

4. Under Manual proxy setup: Turn off “Use a proxy server”

5. Under Automatic proxy setup (if enabled): Turn off “Automatically detect settings” (if required)

6. Save the changes and close the window
 

For macOS users

1. Click the Apple menu and select System Preferences

2. Go to Network

3. Select your active network (e.g., Wi-Fi), then click Details or Advanced

4. Navigate to the Proxies tab

5. Uncheck all enabled proxy options (e.g., Web Proxy, Secure Web Proxy, SOCKS Proxy)

6. Click OK

 

How do I capture and keep the error log?

You can enable debug mode in ServiSign to generate an error log. Follow the steps below based on your operating system:

For Windows users

1. Right-click the ServiSign icon in the taskbar

2. Select “About” to open the information window

3. In the window, right-click about 10 times or type chglog on your keyboard

Once enabled, the system will generate a log file automatically.

The log file will be created on your Desktop (folder name: ServiSignLog).

 

For macOS users

1. Right-click the ServiSign Monitor icon in the menu bar

2. Select “Debug Mode” (除錯模式)

 

Once enabled, the system will generate a log file automatically.
The log file will be created on your Desktop.
 

You can share the generated log file with support team for further troubleshooting.

 

Last updated 14 Aug 2026